Subscriptions & trials

Every Kard account has a subscription, and teams are managed centrally. This article
explains the trial model and what a team administrator can expect.

The trial model

New accounts start on a time-limited trial that is not feature-limited: full features —
including wallet passes and a custom link — for the trial period (14 days by default).

When a trial lapses:

• the member's public card goes offline to visitors;
• the owner and administrators can still see the card, with an upgrade prompt;
• nothing is deleted — activating the subscription brings the card straight back online.

Team subscriptions

Teams have their own subscription state that administrators manage centrally. From the admin
panel, a platform administrator can:

• set a team's subscription to active;
• extend a team's trial to give it more time.

This keeps billing for a whole team in one place rather than per individual.

Extending a trial

If a team needs more evaluation time, an administrator can extend the trial rather than
letting it lapse. Extending pushes out the expiry date so cards stay online while a decision
is made.

Lapsed trials

A scheduled daily process sweeps trials that have reached their end date and marks them as
expired, which is what takes a card offline. Reactivating the subscription reverses this
immediately.

Planning ahead? Ask your administrator to extend the trial before it lapses to avoid any
period where cards are offline to visitors.

What's next

• Partner guide — if your teams are provisioned by a reseller.